These terms and conditions help to keep pamelajosephlingerie.com website a safe place to trade and set out an agreement reached between you and pamelajosephlingerie.com in connection with this site. Information on our Shipping & Returns can be found here.

pamelajosephlingerie.com is a trading style of Pamela Joseph Ltd. You should understand that by placing an order, you accept the following terms and conditions;

Checklist

• Before you make your payment, check that the name of the person to whom it is being sent, the address details and postcodes are correct.
• If your order is being sent to someone other than yourself, please make sure they are informed so that they can make arrangements to collect in person or by a trustworthy friend.

Following these simple rules is for your benefit, and if not followed; we will not be held responsible for these items once items are paid for in full.

General

1. The owner of this web site is Pamela Joseph Lingerie Ltd.
2. Your contract for purchases made through this web site is with Pamela Joseph  Lingerie Ltd.
3. You agree that e-mail can be used as a long-distance means of communication.
4. No contract for the sale of any product will subsist between you and Pamela Joseph Lingerie Ltd unless and until Pamela Joseph Ltd accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Pamela Joseph Ltd sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Pamela Joseph Lingerie Ltd of your offer to buy goods from Pamela Joseph Lingerie Ltd or a 3rd party supplier that is engaged on your behalf by Pamela Joseph Lingerie Ltd.
5. This confirmatory e-mail will contain all relevant statutory information concerning your contract.
6. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
7. Pamela Joseph Lingerie Ltd will not pass on your personal details (we do not hold any credit or debit card details) to any third party.
8. You undertake that all details you provide to Pamela Joseph Lingerie Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery.

If we have attempted to deliver your goods via Courier Service OR Royal Mail, and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the courier service, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in sending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered. We will make every effort of informing you of these charges should they arise.

We regret that we cannot be held responsible if the Courier Service has failed to notify you of an attempted delivery. We will, however, supply you with the tracking information and location of where your parcel is being held.

In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner.

If there are any changes to the details supplied by you it is your responsibility to inform Pamela Joseph Lingerie Ltd as soon as possible.

Returns

• In the unlikely event that your product is damaged, we will happily exchange your product within 30 days, provided that you have notified us by email within 24 hours, or in writing within 7 days of receipt of the goods.
• All returned items should be sent insured via recorded delivery to Pamela Joseph Lingerie Ltd, you must inform us of any returns so we may issue you with an address. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods. Your costs will be reimbursed to you once we have inspected the goods.
• Pamela Joseph Lingerie Ltd advise you for your own protection to retain your proof of postage as we cannot be held responsible for packages which are damaged or lost in transit. Pamela Joseph Lingerie Ltd requests that goods should be returned in their original sealed packaging where possible and in re-saleable condition. (This does not affect your statutory rights). 
• Pamela Joseph Lingerie Ltd is entitled to make a charge for damaged or missing items this may effect the total amount credited to you.
• Once Pamela Joseph Lingerie Ltd receives notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited to Pamela Joseph Lingerie Ltd from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order.

Liability

• Pamela Joseph Lingerie Ltd attempt to ensure that the information available on the website at any time is truthful and accurate. However, Pamela Joseph  Lingerie Ltd assumes no duty to update such information and cannot guarantee that it will be correct.
• Pamela Joseph Lingerie Ltd does not accept liability (except as set out below) for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.
• Pamela Joseph Lingerie Ltd will do its best to correct errors and omissions as quickly as practicable after being notified of them.
• In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Pamela Joseph Lingerie Ltd shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Pamela Joseph Lingerie Ltd of the problem in writing at the email address stated in the confirmation e-mail within 7 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
• Pamela Joseph Lingerie Ltd does not accept liability :-
  • a) For losses that were not foreseeable to both parties when the contract was made.
  • b) For losses that were not caused by any breach on the part of Pamela Joseph Lingerie Ltd
  • c) For business losses and/or losses to non-consumers.
  • e) For goods delivered to Work/Alternative addresses given by the buyer.

Processing of orders

• Credit and Debit cards are debited before items are shipped by Pamela Joseph Lingerie Ltd. All prices include sales taxes (where applicable) unless otherwise stated.
• Every purchase you make shall be deemed performed in the United Kingdom. UK law shall govern every aspect of contractual agreement concerning purchases made from this web site.
• Pamela Joseph Lingerie Ltd aims to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock.
• We will endeavor to dispatch your order within 24 hours. However please allow 7 days for delivery as we will not deal with any delivery enquiries before this time has elapsed.

Complaints

If you feel you have any cause to complain, contact us via email. We will respond to all queries and complaints within 1 working day. Email us at enquiries@pamelajosephlingerie.com and advise us of the details.

We pledge to:

1. Acknowledge all complaints within 1 working day.
2. Advise our consumers how long it will take to resolve the complaint.
3. Keep the consumer informed throughout the process.

Delivery

• Liability of any product ordered will pass to you once Pamela Joseph Lingerie Ltd has received payment in full for that product.
• If your delivery address is outside of United Kingdom you maybe subject to import duties and taxes which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Pamela Joseph Lingerie Ltd advises each customer to contact their local customs office for further information.
• You agree that as the importer of any goods ordered you will comply with all applicable laws and regulations of the country in which you are receiving goods.
• Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Miscellaneous

• It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law without exception. Pamela Joseph Lingerie Ltd tracks each order placed on pamelajosephlingerie.com to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website. Every order is checked with the card issuer to ensure the details you have supplied match with those on the card issuers database.
• Pamela Joseph  Lingerie Ltd may amend these terms and conditions from time to time and post the new version on the website. All purchases from the date of posting onwards will be governed by that new version.
• You are advised to read (and are responsible for reading) all information on this website fully.
• These terms and conditions are subject to the laws and exclusive jurisdiction of England & Wales.