Checklist

• Before you make your payment, check that the name of the person to whom it is being sent, the address details and postcodes are correct.
• If your order is being sent to someone other than yourself, please make sure they are informed so that they can make arrangements to collect in person or by a trustworthy friend.

Following these simple rules is for your benefit, and if not followed; we will not be held responsible for these items once items are paid for in full.

Returns & Exchanges

We are happy to exchange a product within 7 days of purchase as long as the product has not been used.

Refunds

In the unlikely event that your product is damaged, please advise us within 24 hours of receipt and we will happily exchange it within 30 days.

If you are returning an item, please inform us first. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. We do not collect goods. Items returned for a refund are subject to a minimum 20% restocking fee (There will not be restocking fee on faulty items).

If we have attempted to deliver your goods via Courier Service and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the courier service, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in sending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered. We will make every effort of informing you of these charges should they arise.

pamelajosephlingerie.com advises you for your own protection to retain your proof of postage as we cannot be held responsible for packages which are damaged or lost in transit. pamelajosephlingerie.com requests that goods should be returned in their original sealed packaging where possible, with labels in-tact. Goods must be unused and in re-saleable condition. (This does not affect your statutory rights).

pamelajosephlingerie.com is entitled to make a charge for damaged or missing items. This may affect the total amount credited to you.

The consumer protection (distance selling) regulations require that the consumer will provide written notice of a cancellation within 7 working days. The 7 working days start from the day after the day the consumer receives the goods. Goods do not have to be returned within this period for the consumer to secure a refund. A refund will be made within 30 days of cancellation, irrespective of whether goods have been returned at this stage. If goods have not been returned, the supplier pamelajosephlingerie.com is entitled to make a charge to reflect the cost of collecting the goods from the consumer and deduct this from the refund. If the packaging is damaged or items are missing this may affect the total amount credited to you. pamelajosephlingerie.com retains the right to levy a charge of 20% of the order value on cancelled orders to cover delivery and handling costs.

Once pamelajosephlingerie.com receives notification from you that you wish to withdraw from the contract (in accordance with these terms) any sum debited to pamelajosephlingerie.com from your credit card in relation to your order will be re-credited to that credit card account as soon as possible and in any event within 30 days of your order.

Complaints

If you feel you have any cause to complain, contact us via email. We will respond to all queries and complaints within 1 working day. You can use the contact form on this website or email us at enquiries@pamelajosephlingerie.com and advise us of the details.